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Find answers to the most common questions about our products and services.
Yes, all our hair is premium-quality 100% human hair.
Yes, our human hair can be coloured and bleached by a professional. We recommendproper aftercare to maintain its quality.
With proper care, our premium human hair can last 5 years or more.
Minimal shedding is normal. With proper maintenance, tanglingis kept to a minimum.
Yes, we create custom wigs tailored to your preferred length, density, and style.
UK orders are typically delivered within 2–5 working days. International delivery times vary by location.
This depends on stock availability. Please contact us before placing your order.
Yes, we ship worldwide.
We accept major debit and credit cards, bank transfers, and other secure payment methods available at checkout.
Due to hygiene reasons, we only accept returns on unused, unopened hair in its original condition.
Yes, all hair appointments must be booked in advance through our booking system.
Please arrive on time. Clients who are more than 15 minutes late, appointment will be canceled automatically and refund would not be issued.
Yes, a non-refundable deposit is required to secure your booking.
